Frequently Asked Questions

The simple answer is that no other snowshoes offer the lightweight performance and durability that you will notice immediately with Northern Lites. Fancy features and artsy shapes do little when you are miles from your destination and your snowshoes feel like a torture device.

If you are new to the sport, do some research so as not to be disappointed. Use your favorite search engine and type in snowshoe reviews, or Northern Lites reviews. You will learn from folks who have used all the brands. You will quickly see our customers are more passionate, and snowshoeing on Northern Lites is a whole new sport!

We use airplane grade aluminum, along with highly durable nylon that is primarily used in extreme cold industrial applications. These innovations along with thousands of hours of testing allows us to deliver a superior ultralight snowshoe that lasts a minimum of 10years.

You can buy directly from this website and we will ship within one business day. Try them for up to 15 days and if not completely satisfied you can ship them back for a full refund minus shipping costs.

When you look at the snowshoes, you will notice that the binding straps have metal buckles on one side and plastic buckles on the other side.  The metal goes to the outside of your foot.  So if the metal buckles are on the right side, that's the right snowshoe.  If they are on the left side, that's the left snowshoe. 

We stand behind our products and we work very hard to ensure that our customers are completely satisfied.  

All warranty returns must be shipped directly to Northern Lites at your expense for repair or replacement under our warranty.  Please email warranty@northernlites.com for a Return Authorization prior to shipping the product to us.  If, upon factory inspection, we find the snowshoes to be defective in materials or workmanship, we will repair or replace your Northern Lites Snowshoes and ship them back to you at our expense.  If they are not found to be defective in materials or workmanship (normal wear and tear or abuse is not generally warranted), then we will offer you the option of repairing your snowshoes as described below or simply returning them to you at your expense.  In cases of abnormal or clearly uneven wear and tear, it will usually be Northern Lites’ policy to resolve the issue in the customer’s favor.  This Warranty applies to the original purchaser of Northern Lites Snowshoes and requires original receipt or proof of purchase.

• We offer a unlimited 10year warranty on all our snowshoe products

Please contact Northern Lites directly for any questions and clarifications of the Northern Lites product warranty @ warranty@northernlites.com

On all apparel we offer 90 day returns if the product is unused. If you need to start a return please email us with your order number @ support@northernlites.com

All orders are shipped within 72hours, when it is shipped you will receive an email with your tracking number. If you lose that email please email, with your order number: Support@northernlites.com.