We stand behind our products and we work very hard to ensure that our customers are completely satisfied.
All warranty returns must be shipped directly to Northern Lites at your expense for repair or replacement under our warranty. Please email warranty@northernlites.com for a Return Authorization prior to shipping the product to us. If, upon factory inspection, we find the snowshoes to be defective in materials or workmanship, we will repair or replace your Northern Lites Snowshoes and ship them back to you at our expense. If they are not found to be defective in materials or workmanship (normal wear and tear or abuse is not generally warranted), then we will offer you the option of repairing your snowshoes as described below or simply returning them to you at your expense. In cases of abnormal or clearly uneven wear and tear, it will usually be Northern Lites’ policy to resolve the issue in the customer’s favor. This Warranty applies to the original purchaser of Northern Lites Snowshoes and requires original receipt or proof of purchase.
- We offer a unlimited 10year warranty on all our snowshoe products
Please contact Northern Lites directly for any questions and clarifications of the Northern Lites product warranty @ warranty@northernlites.com