Shipping and Order Tracking

Title

1. Shipping Information

Title

2. Order Tracking

Title

3. Delivery Speed

1. Shipping Information

Order Shipment Processing

We are a small business trying to survive in a world with Amazon. So, we ship orders quickly! Orders placed before 2PM MST (4PM EST) ship the same day Monday through Friday. Orders placed after the cutoff ship the next business day.

What Carriers Do You Use?

Snowshoes and Fishing Paddleboards are shipped via UPS (we can't ship these to PO Boxes). Paddleboard Mounting Kits, Paddleboard Accessories and Snowshoe Accessories are shipped via USPS.

How Much Does Shipping Cost?

Order Total:

$0 - $50

$50+

Order Total:

$7.50

FREE SHIPPING*

*Shipping ot Alaska is a flat $15

Do you have a physical store?

We try to have small sporting goods and winter shops carry our snowshoe whenever possible. To see a list of our retailers, visit our Store Locator page.

If you are in the Denver, Colorado area, you can select Local Pickup when checking out. This is where we make all of our snowshoes.

2. Order Tracking

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

The quickest way to check your order status is to use our chat bot located in the bottom left corner of your computer or phone screen and select "Track my order".

You may also check your tracking number or order status by logging into your account. If you need additional information or cannot find your tracking number, please contact Northern Lites Support.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible at 1-800-360-5483. We'll do our best to accommodate your request.

3. Delivery Speed

Use these maps below for approximate shipping times. Expedited shipping is shipped via 2-Day Air and will arrive within 2 days of Order Processing.

Snowshoes and Fishing Paddleboard Transit Map (bulky items)

Paddleboard Mounting Kits and Accessories Map (small items)