Orders Placed on 2/27 will ship on 3/2

SNOWSHOES WARRANTY

PADDLEBOARD WARRANTY

RETURNS

REPAIRS

ALL Snowshoes

Limited Lifetime Warranty
All of our snowshoes are hand-crafted in Denver, Colorado using premium American components with suppliers we've worked with for decades. They're assembled by employees that have made thousands of our snowshoes. 

Because of this, ALL of our snowshoes come with an industry-leading Limited Lifetime Warranty.  

We won't make you fill out a bunch of forms along with a copy of your receipt to get your snowshoe up and running.
Submit Warranty Claim
What does the Limited Lifetime Warranty cover?
If your snowshoe is ever found to be defective in materials or worksmanship, we will reimburse any shipping costs and repair or replace your Northern Lites Snowshoes and ship them back to you at our expense, no questions asked. 

If they are not found to be defective in materials or workmanship (wear and tear or abuse is not generally warranted), then we will offer you the option of repairing your snowshoes at-cost or simply returning them to you expense. 

In cases of abnormal or clearly uneven wear and tear, it will usually be Northern Lites’ policy to resolve the issue in the customer’s favor. This Warranty applies to the original purchaser of Northern Lites Snowshoes.

WHAT IS COVERED

Here are some examples of what the warranty would cover:
  • Broken rivets due toa  manufacturing defect.
  • Broken binding strap due to manufacturing defect.
  • Broken buckle due to manufacturing defect.
  • Broken Spin Binding Knob due to manufacturing defect.
  • Broken frame due to manufacturing defect (not from extreme use or accidents).

WHAT IS NOT COVERED

Here are some examples of what the warranty would cover:
  • Torn decking from repetitive use
  • Problems resulting from misuse, abuse or neglect (including bent or broken frames). 
  • Cosmetic issues like scratching, sun-faded decals, or oxidation/corrosion due to wet storage
  • Normal wear and tear, i.e., dull crampons from hundreds of miles of use, cracking straps after years and years of use, etc. 

Fishing Paddleboards and Universal Mounting Kits

5 Year Warranty
These mounting kits and paddleboads are built tough, and are warrantied from manufacturer defects or workmanship for 5 years after the purchase. Repairs due to normal wear and tear, accidents or abuse will be made at only our cost.
Submit Warranty Claim

Paddleboard Accessories

Our accessories have different warranties depending on the item. We will typically side with the customer unless we have reason to believe they're being disingenuous or lying to us. 
1 Year Warranty
  • Bluetooth Speakers
  • Clam Waterproof Paddleboard Phone Holder
  • Cup Holders
  • Paddle Holder
3 Year Warranty
  • Bait Boards
  • Rod Holder Lite
5 Year Warranty
  • Rod Holder ST
Submit Warranty Claim

30 Day Risk Free Return Window

Begin Return Process
Shop With Confidence
We are confident in our products - that's why we offer a 30-day RISK FREE trial period. It's risk free because we cover return shipping if you aren't satisfied! Please don't abuse this awesome return policy - the goal is to give online shoppers confidence in our products in a world where you can't always purchase things in store. Use the button below to begin the return process.

This return policy is for unused products. If we receive an item back that was obviously used and shows signs, we may give a partial refund or no refund at all. You would have the option of having us ship the item back or taking a partial refund. 

Our policy lasts 30 days. If 30 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange. If special circumstances took place, such as a family member getting sick or a major life event, please contact us and we can make an exception. 

Refund Process

Use the button above to start your refund. A prepaid shipping label will be emailed to you. Once we receive the product, we will inspect it and process the refund. Funds will be credited back to your payment method typically within a few business days. 

Repairs

Submit Repair Ticket
We Repair Northern Lites
If you need to return a damaged snowshoe for repair outside of a warranty claim, it must be shipped directly to Northern Lites for repair. We are happy to give a ballpark cost over the phone. Please submit return details using the form below for a Return Authorization prior to shipping the product to us. 
Don't Throw Them Away!

We believe in fixing old things, not throwing them away and buying new. Because of this, our repair costs are very reasonable. Every year we are amazed at the Northern Lites we get that were made before the turn of the century. 

Example Repair Costs (incl. labor and parts)

  • Shipping To Us: $10 - $20
  • Shipping Back To You: $10-$20
  • Deck Clip Replacement: $2.00 each
  • Suspension Strap Replacement: $12.50 each
  • Buckle or Strap Replacement: $2.50 - $10 each
  • Singe Frayed Decking Hairs: $5 per deck
Please call 1-800-360-5483 to speak to a snowshoe expert about ballpark total repair pricing. 

Refund Process

Use the button above to start your refund. A prepaid shipping label will be emailed to you. Once we receive the product, we will inspect it and process the refund. Funds will be credited back to your payment method typically within a few business days.